About Reliable Roofing

Learn about the Roof Experts of Austin

Our Team

Meet the team at Reliable Roofing, Austin’s expert Storm Restoration General Contractors. We have carefully built a team of dedicated professionals who are focused on helping you with any and all of your roofing restoration needs.

Matt Ellis Owner of Reliable Roofing

Matt Ellis


I am Matt Ellis owner of Reliable Roofing.  I am born and raised here in Austin TX.  I started my own company to provide excellent customer service and top-quality products for homeowners that were unmatched in the roofing industry.  We pride ourselves on bringing products to the table that will provide a higher level of protection to homeowners’ houses.  We work hard to provide a fun and family environment.  I keep an open door policy with all employees and make myself available for all homeowners with any questions they may have.  We look forward to working with you and learning more about your roofing needs.

Allex Ellis Office Manager of Reliable Roofing

Alex Ellis

Office Manager

Hello, my name is Alex and I am the Office Manager at Reliable Roofing. I left my career in education to be part of this awesome company my husband, Matt, started. I am originally from South Texas, graduated from UT-San Antonio and our family has been in the Austin area for the last 13 years. I work to ensure all things office-related create the best working environment for our roofing consultants, production team, support specialist, and of course, Matt, to help our wonderful customers.

Chris Dunn Roofing Consultant with Reliable Roofing in Austin, TX

Chris Dunn

Roofing Consultant

Hello, my name is Chris, and I am a Roofing Consultant with Reliable Roofing. My role is to work directly with homeowners so, I will be the first person that you meet from Reliable Roofing. I will give you an honest assessment, of your roof’s condition, so that you can make the best decision on what to do next. I specialize in the insurance claims process, and I know how to best serve your needs if a claim needs to be filed. I love my job, I am passionate about excellent customer service, and I want to know what is most important to you, for your project.  From the initial meet & greet, to picking out your shingle color, to answering the phone when you call, I will be there for you every step of the way.

I was born & raised in East Texas, joined the Air Force after high school, completed 4-years of service, then moved to central Texas when I got out of the military.  I have been a resident of Cedar Park since 2008 and absolutely love our communities here in Austin. My personal interests include cooking, hiking trails, exercising, fishing, hunting, archery, and just being at home with family. I am married with two daughters and a son, and I love being their dad. I look forward to meeting you soon!

Charlie Pires Roofing Consultant with Reliable Roofing in Austin, TX

Charlie Pires

Roofing Consultant

Hello, I am Charlie, and I am excited to work with you! My role, as a Roofing Consultant with Reliable Roofing, is to make this process as simple and as easy as possible for you. I am an expert with the insurance claims process and I know what to do to help you with your insurance claim. We will install the highest quality materials and provide the best warranties possible for your roof replacement. Reliable Roofing is a general contractor so we have all of the right teams and people in place to help you with your entire project.

I lived in Hawaii for five years and also worked in roofing when I lived there. A beautiful and amazing place to work and live! Now, I am a resident of Round Rock and this is my home. I love BBQ, going for a walk and watching the sunset, working out, and helping people. My passion is construction and I have been in the roofing industry since 2009. From an Installer to a Roofing Consultant, it feels like 13 years went by so fast, I believe that happens when you do what you love.

Chris Chaires Roofing Consultant with Reliable Roofing in Austin, TX

Chris Chaires

Roofing Consultant

Hello, my name is Chris Chaires. I am a Roofing Consultant with Reliable Roofing. My goal is to deliver a customer service experience that is unmatched. I want to give you peace of mind in knowing that I will do the right thing, for you and your property. I am your go-to guy from the first time we meet, to selecting the color of shingle your heart desires, through the installation of your new roof, I will be there for you.

I was born in Florida, but don’t hold that against me! I have been in Texas since 2006 and consider Texas my forever home. Before working for Reliable Roofing I worked in high-end restaurants as a corporate trainer and was a certified sommelier (wine expert). My favorite hobby is photography with a focus on astrophotography! I also enjoy hiking and trying out new recipes.

Sabrina Castro Production Manager of Reliable Roofing

Jasmine Castro

Production Manager

Hello, my name is Jasmine Castro. I am the Production Manager at Reliable Roofing. I was born in West Texas and raised in Austin TX. I am here from starting point of your project to finish. I will order all materials and schedule all crews that will be needed to complete your project. Reliable Roofing is like family and a great company whom I enjoy working for. We ensure that all customers get a great experience from Reliable from communication to satisfaction.

Sabrina Bertram Support Specialist of Reliable Roofing

Sabrina Bertram

Support Specialist

Hi, my name is Sabrina. I am a Texas native born and raised right here in Austin! I enjoy working with Reliable Roofing because our team is like family! We care about helping those that are in need of roof work to be done. We work with insurance claims and we have a supplement team that revises those claims to get as much covered as possible. My job is to invoice the insurance company to get your final pay-out once the job is complete. It is our goal to get your home looking brand new again! Your neighbors will love it so much, they’ll be calling us for a new roof too!

Solomon Olivarez On-Site Manager of Reliable Roofing

Solomon Olivarez

On-Site Manager

Hi, I’m Solomon with Reliable Roofing. I was born and raised in the Austin area. I love working for Reliable Roofing because we truly care about our homeowners and make sure there happy and satisfied with the work we have provided for them. I can truly say Reliable Roofing is the best company I’ve worked for; they treat their employees like family.

Our Promise

Our goal is to provide our customers with the best experience in roofing they will find in Austin, Round Rock, or any of its surrounding communities. This begins with our commitment to excellence, followed by our high-grade quality products, and an above-and-beyond customer service experience from beginning to end. This is our Promise to you.

Our team is dedicated to delivering an outstanding customer service experience while delivering a superior quality roof for your home or business. Your satisfaction is 100% guaranteed anytime the experts at Reliable Roofing repair or replace your roof in Austin or in any of our surrounding communities.

As a Premium Dealer of Malarkey Roofing Products, we offer our customers a superiorly designed material that is made to withstand high winds and heavy hail fall. And as trained and certified professionals with decades of experience, you can rest assured that your roof will be built for longevity.

At Reliable Roofing, we offer some of the Industry’s best Roofing Warranties for our customers. This is especially important any time your home is subjected to Hail and Wind Damage. In the event of a severe storm, when other manufacturer warranties are voided our warranties will stand behind you and your roof. Giving you peace of mind in the toughest moments.

Yes, you heard that correctly! Our products have been known to reduce homeowner insurance rates anywhere from 10-15% on average on their annual premiums. And whenever a storm or act of God happens, while your neighbor’s rates go up, your roof can help insulate you from rate increases.

Your experience with Reliable Roofing is of the utmost importance to every single team member within our organization. We are here to help you navigate the roof repair and replacement process to make your customer service experience easy and seamless from start to finish.

We take great stock in being prompt and timely. We respect your time and want to create as little disruption in your daily routine. We will be there when we say we will be there and we will finish the job when we say the job will be complete. Communicating with you along the way to keep you in the loop until the job is over.

Interested in Learning More?

Give us a call to schedule your Free In-Person Consultation

  • (512) 630-9547


Here’s what our happy customers had to say about our services:

They did an awesome job! I called and they came over right away to look at my roof. I got a quote and they fixed my roof the very next day. It looks great and I am so happy with the results!

Brenda E.

Five stars and more for Jeremy and Matt at Reliable Roofing. Been getting the same sales pitch for a new roof for years now but saw right off that Jeremy and Matt were honest and pride driven. I’m proud of myself that I chose them. They just installed a new roof for us and went above and beyond the call of duty.

Jon R.

Very professional! Great local roofing company and Matt is a great guy…..if you are looking for a roofing company in Austin I recommend them highly Matt and his team of local hard-working people…..

Dwayne S.

Thought I needed roof repair so I called to get an estimate. Matt came out and to my surprise told me I didn’t need anything done, and my roof was fine. Honesty goes a long way in my book. I will be calling on him if my roof ever does need repair! Thank you

Linda H.

You can depend on him to get the job done right. If you need a roof. You should give Matt a call.

Marga N.

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